Terms & Co

Here you’ll find our Terms & Conditions explained in details.

If you have any question, before your booking, contact us by email our other contact way provided at our contact page: https://shekinahaesthetic.com/contact/

Appointments

You may book an appointment in person at the Clinic, or through Our website at https://shekinahaesthetic.com/ following the booking options.

When you book an appointment, We may require You to pay Us a deposit. If You later cancel the appointment without giving Us prior notice of at least 24 hours, the deposit value will not be refunded.

We will not reserve or guarantee any particular date and/or time which You request for any Services unless You book an appointment for that time/date; 

If You know You are going to be late for an appointment, You should contact Us to tell Us.  If You arrive later than 15 minutes after an appointment time, We will try to provide the Services You have booked but if We decide that We cannot, the appointment will be treated as cancelled without notice by You and, if We then decide to make a charge for that appointment cancelled without notice will apply;

You may cancel an appointment without charge if You give Us at least 24 hours prior notice of the cancellation, and if You do so We will refund to You any sum (including, but not limited to any deposit) You paid in advance; OR we’ll rebook your appointment.

If You do not give Us at least 24 hours prior notice of cancellation of an appointment, We will be entitled to charge You for any net financial loss that We suffer due to Your cancellation up to 50% of the full price of the appointment. 

If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel an appointment without giving Us at least 24 hours prior notice, We will consider the circumstances and in Our discretion decide whether to waive any charge for late cancellation that We are entitled to make ;

We may cancel an appointment booked by You at any time before the time and date of that appointment in the following circumstances:

The required personnel and/or required materials necessary for the provision of the Services are not available; or

An event outside of Our reasonable control occurs 30 minutes; or  

If We cancel an appointment in such circumstances We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment;

Fees and Payment

You must pay in accordance with Our Price List for all Services on completion of those that We have fully and correctly provided to You;

You may pay Us for Services (and for any deposit or other advance payment on account of that payment) using any of the following methods:

debit or credit card;

cash;

We may alter Our prices without prior notice, but if the price of any Services increases between the time when You book an appointment and the date of the appointment, the price increase will not apply to Your appointment for those Services on that date; and

All prices of Services shown in the Price List are inclusive of VAT.

Eligibility for Treatment

We will not provide certain treatments to You unless You are aged 16 or over. We may require evidence of Your age for that purpose;

We will not provide certain treatments to You if You are aged under 16 unless You have parental consent. We may require evidence of Your age for that purpose;

If You have a medical condition, certain treatments may be unsuitable for You.   We advise You to tell Us of any medical condition or on-going medical treatment when You book an appointment. 

If You do not tell Us at that time We will be entitled not to provide a treatment (or part of it) and to treat the appointment (or the affected part of it) as cancelled by You without notice, in which case We may make a charge to You for the cancelled appointment (or part of it) ;

If You suffer from any allergy or a skin condition,, We may require You to take a patch test before We provide certain treatments; and

If you are pregnant or lactante, you must tell us and see if the treatment you want are suitable for you.

Clinic Rules

We do not permit You to:

smoke at the Clinic’s premises; or

be accompanied at the Clinic’s premises by any child/ren under the age of 10 as We do not have an appropriate member of staff to supervise them;

Gift Vouchers

Gift vouchers are available at our Clinic.

Gift vouchers are valid for the period specified on the gift voucher

DELIVERY

Delivery will be made by Royal-mail next day delivery. All informations about tracking will be sent yo you.

RETURN POLICY

At Shekinah Aesthetic, we prioritize our clients’ satisfaction. If you have purchased a product or undergone a procedure with us, you have a 14-day window to reach out to us with any concerns or complaints, and we will be delighted to assist you. Your feedback is valuable, and we are committed to ensuring your experience with Shekinah Aesthetic meets your expectations.

If you are not happy with the product or service we provided, withting 14 days of receivign the goods or service, just contact us and we are happy to provide you a new product our service or offer you a full refund if you prefer.

CONTACTS

If you have any question, you can contact us by :

WhatsApp https://wa.me/447415645072 or email :  [email protected]